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How can we say we are your Local Answering Service, Nationwide?Tele-One maintains and inventory of telephone numbers all over Texas and nine other states. These numbers are used by our clients to forward their telephone lines after hours. We currently have local numbers that are local to over 700 cities.
Our clients never have to pay for long distance service to or from our answering service nationwide. |
Will I have my own number to forward my calls to?If you use call forwarding from the telephone company, you will use our One Number Call Forwarding System. This system will recognize that your caller dialed your number that is forwarded to us and direct your caller to your account each time. Some organizations have a PBX system that takes their calls and sends them out to our service showing the call ID of one of their numbers rather than their caller. We can still make one number call forwarding work you. If your PBX system is sending the callers caller ID only, we can provide a dedicated number for you for a small charge each month. |
Where is Tele-One Located?Tele-One Communications is a Tyler Texas Answering Service. We have operators that work in our Tyler, Texas offices and remote operators that are located in four other cities in Texas. Together with our system redundancy, these remote operates in diverse areas help us to provide service when weather conditions might make getting to the office difficult. |
How do we charge for our answering service?There are several billing plans used by telephone answering services. Some will charge for every function they perform. They will charge for each call, message, call out, page, text, fax, e-mail and long distance call everyone pays the same amount for each of these. Sounds fair until you consider that one client’s message may be just a name and number, while another requires a very detailed message. Everyone pays the same amount for these messages. Since one is brief and the other is detailed an operator will have to spend more time on the detailed message and cannot provide the same level of service to both. A simple method is flat billing. You pay the same amount each month, year round. It’s kind of like going to a buffet where you pay a price and can eat all you can. Sometimes you just aren’t that hungry. It’s the same way with many businesses. With flat billing you will never known what you are getting for your money. Some services bill for their service every 28 days. Their rational is that have to pay their employees every two weeks, so they have to bill that often. There are 13 billing cycles in a year billing every 28 days. Besides if you are paying employees every two weeks, why not bill your clients every two weeks I don’t know about you, but my calendar only has 12 months. We believe that time billing is the system that best reflects the value you are receiving for your money each month, and is most fair to all types of clients. If you just need the name and number your bill will be far less than the client that wants a detailed message. A quiet office will pay less that a busy office. We just charge for the time that an operator is actually doing something for you. Tele-One does not charge extra for each function or long distance calling into or from our answering service. |
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Home Builders |
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Portable X-Ray Providers |
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Pest Control Companies |
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